Download case study
You can download the full version of this case study to your computer as a PDF file.
It pays to switch to VoIP
| Company name: | OnePay |
|---|---|
| Type of business: | Payment cards |
| They needed: | Telephony system for customer service team |
| Gradwell products: | Multi User VoIP, Web Hosting, Email Hosting |
| Company website: | www.payrollcard.co.uk |
OnePay provides payment cards, which are very much like credit or debit cards, in that people that struggle to get a UK bank account can have their wages electronically sent to them and then they can make payments using this card or use a cash machine to access their earnings. The business offers this service for anyone across the United Kingdom who struggled with a bank account due to identity documentation problems or previous financial problems- a particularly useful card in post-recession Britain.
Services and results
- Multi User VoIP
- Email Hosting
- Web Hosting
- Seamless customer service
- Simple expansion and overflow for busy periods
- Keeping telephony costs low
OnePay originally used Gradwell as a host for their website, and they still use that service to this day. They were impressed with the service they received and went on to purchase a number of other domain names through Gradwell and moved their existing websites to Gradwell’s trusty servers. They’ve been receiving this exceptional service for over 10 years now.
More recently, OnePay have been using Gradwell VoIP telephony for their inbound and outbound calls, faxes and a customer service centre. With a broad range of needs, they’ve really put their faith in Gradwell’s leading telephony and Internet services.
OnePay’s Jonas Brown indicates some of the main advantages of using Gradwell: “From the telephony side of it, because we can route calls to home numbers if we need to and route calls to overflow call centres and it's seamless from the customers' points of view, and we can do all that without investing really heavily in quite an expensive switch system in the office. All that is taken care of by Gradwell and their servers and all we need to do is access the interface it’s done in literally minutes, and if we need to add a new extension that's not a problem, again… it's done in minutes.”
Keeping costs low
Gradwell’s telephony services have kept OnePay’s costs low, which means they don’t have to use an 0870 number for incoming customer calls. OnePay also use an automated balance service that’s based in America, so using Gradwell, the cost of transferring those customer calls to the US service is dramatically reduced.
Brown says “We’d recommend Gradwell without reservation. It's so reliable and the quality so much higher than ever. I've no qualms in recommending anybody who asks me to use not only VoIP but specifically VoIP through Gradwell”
